Question 1

Do I get my original photos and tapes back?

Accepted Answer

Yes. Original photos, slides, negatives and tapes are returned after digitization. Every package also includes digital delivery on USB and through a secure cloud download.

Question 2

Where does Golden Hour Memory Company pick up?

Accepted Answer

Free pickup and return are offered within approximately 30 miles of downtown Chicago. Customers outside the standard zone can request a meet-up arrangement.

Question 3

How long does photo scanning and video transfer take?

Accepted Answer

Most orders are returned within 7 to 10 business days. Current timing should be confirmed when ordering, particularly for large collections or custom restoration.

Question 4

What digital files will I receive?

Accepted Answer

Every package includes a USB flash drive and a secure cloud download. Home-video transfers are delivered as MP4 files.

Question 5

Do you restore photos nationwide, or only in Chicago?

Accepted Answer

Photo restoration is available nationwide — request a prepaid mail-in kit and ship your photos from anywhere in the US. Customers within about 30 miles of downtown Chicago can also use free local pickup and return.

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